Privacy Policy

1. Information We Collect

Personal identification information: When you create an account or place an order, we collect your name, email address, phone number, and shipping address. This information is necessary to process and deliver your orders and to communicate with you about them.

Browsing and device information: We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, device type, operating system, referring URLs, and pages visited. This data is used solely for analytics purposes to help us improve your experience on our site.

Payment information: We do not collect or store your payment card details. All payment transactions are processed securely by Razorpay, our authorised payment gateway partner. Your financial data is handled exclusively by Razorpay in accordance with PCI-DSS standards.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order fulfilment: To process your orders, arrange delivery, and provide you with order confirmations, shipping notifications, and tracking updates.

Customer support: To respond to your enquiries, resolve disputes, and address any issues you may have with your orders or our products.

Marketing communications: With your explicit consent, we may send you seasonal newsletters, product updates, and promotional offers. You may withdraw this consent at any time by clicking the unsubscribe link in any marketing email.

Website improvement: To analyse usage patterns, identify technical issues, and continuously improve the functionality and user experience of our website.

Legal compliance: To comply with applicable Indian laws and regulations, including GST reporting obligations, consumer protection requirements, and any lawful requests from government authorities.

3. Data Sharing

We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

We share your data only with the following categories of service providers, strictly to the extent necessary to fulfil your orders and operate our business:

Payment processors: Razorpay receives transaction data to authorise and process your payments securely.

Shipping and logistics partners: We share your name, phone number, and delivery address with our courier partners (including Shiprocket and Delhivery) to arrange and track your deliveries.

Cloud infrastructure providers: Our website and data are hosted on Vercel (front-end deployment) and Supabase (database). These providers process data on our behalf under strict data processing agreements.

All third-party partners are bound by confidentiality obligations and are contractually prohibited from using your data for any purpose beyond the specific service they provide to us.

4. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience.

Essential cookies are strictly necessary for the website to function. They maintain your shopping cart contents and keep you logged in during your session. These cannot be disabled without affecting site functionality.

Analytics cookies collect anonymous information about how visitors use our website, such as which pages are visited most often. This data helps us improve our site and is never linked to your personal identity.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the performance of some features on our site.

5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

Order and transaction data is retained for a minimum of 7 years in compliance with Goods and Services Tax (GST) statutory requirements under Indian tax law.

Account data is retained for as long as your account remains active. You may request deletion of your account and associated personal data at any time by contacting us at admin@moonnaturallyyours.com.

Marketing preferences and email data are retained until you unsubscribe from our communications or request removal, whichever occurs first.

6. Your Rights

You have the following rights with respect to your personal data:

Right to access: You may request a copy of the personal data we hold about you.

Right to correction: You may request that we correct any inaccurate or incomplete personal data.

Right to deletion: You may request that we delete your personal data, subject to any legal obligations that require us to retain it.

To exercise any of these rights, please contact us at admin@moonnaturallyyours.com. We will respond to your request within 30 days.

7. Children's Privacy

Our website and services are not directed at persons under the age of 18. We do not knowingly collect personal information from children. If you believe that a child under 18 has provided us with personal information, please contact us immediately at admin@moonnaturallyyours.com and we will take prompt steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. For material changes — those that significantly affect how we collect or use your personal data — we will notify you by email to the address associated with your account prior to the change taking effect.

We encourage you to review this page periodically. The "Last updated" date at the top of this policy indicates when it was most recently revised. Continued use of our website after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: